What is trezor.io/start and why it matters
The page trezor.io/start is the official onboarding portal for new and returning Trezor ® users. It provides step-by-step instructions to verify device authenticity, install or update firmware, create a secure PIN, and record a recovery seed safely. Using this official starting point reduces the risk of scams, fake downloads, and mistakes that can lead to loss of funds.
Preparing to set up your Trezor ® Hardware Wallet
Before you begin the onboarding flow at trezor.io/start, prepare a clean computer or laptop, a good quality USB cable (data-capable), and a secure place to write your recovery seed (paper or metal backup). Never store your seed digitally or share it with anyone. The official guidance emphasizes verifying the device and firmware using the Trezor Suite app to ensure it has not been tampered with.
Trezor Suite & Trezor Bridge — downloads you need
Trezor Suite is the official desktop and web application for account management, transaction signing, and firmware updates. Download it directly from suite.trezor.io. On some systems, the Trezor Bridge is required as the connector between your browser and the hardware device — you can find the bridge installer at Trezor Bridge Download.
Common login problems and quick fixes
While accessing your Trezor ®, users sometimes encounter messages like Trezor Login not working, Unable to login Trezor, or Error Connecting Trezor Account. The most effective first steps are:
- Confirm you are using official downloads (trezor.io/start, suite.trezor.io, trezor.io/bridge).
- Try a different USB cable and a different USB port (avoid power-only cables).
- Reinstall or update Trezor Bridge and the Trezor Suite app.
- Disable browser extensions (privacy or USB-blocking) and try a different browser.
- Restart computer and device, and carefully re-enter your PIN on the hardware device (not on the computer screen).
Why the device may “decline” actions
Sometimes the Trezor ® device shows an explicit rejection such as Trezor error decline. This typically means the action was not confirmed on the device screen, or the user canceled the operation. Always review transaction details on the device display and confirm intentionally. If unexpected declines continue, verify firmware integrity and consult the Trezor Help Center.
Account recovery & 2FA model
Trezor ® uses a seed phrase (12–24 words) to recover accounts on a replacement device. This recovery seed is the single most important backup; treat it like cash. Note: there is no centralized Trezor 2fa reset — Trezor’s security is device-and-seed-centric. Losing both device and seed generally results in permanent loss of access.
When Trezor Suite App not working or "Can't verify Trezor Wallet"
If Trezor Suite fails to verify your hardware wallet or the Suite app is not working correctly, stop and do not proceed with sensitive operations. Re-download Suite from suite.trezor.io, ensure Bridge is installed, and follow official verification steps on trezor.io/start. If problems persist, open a support request via the Trezor Help Center.
Frequently Asked Questions (FAQs)
- Q1: Is trezor.io/start the only official onboarding page?
- Yes — use trezor.io/start for official setup instructions and verification steps.
- Q2: My Trezor Login is not working. What first steps should I take?
- Try a different USB cable/port, reinstall Bridge, update Suite, disable blocking extensions, and confirm PIN entry on the device itself.
- Q3: How can I recover my wallet?
- Restore using your 12–24 word recovery seed on a new Trezor ® device or compatible recovery tool — never share the seed online.
- Q4: Why does the Suite app say "Can't verify Trezor Wallet"?
- This indicates a verification or firmware mismatch. Re-run the official verification flow on trezor.io/start and update firmware via Suite.
- Q5: What is Trezor Bridge and do I need it?
- Trezor Bridge is the intermediary software for browser-to-device communication on some systems. Download it from trezor.io/bridge if your browser requires it.
- Q6: How do I get official help?
- Visit the Trezor Help Center for guides or to submit a support ticket.
Note: This guide is informational — always follow official resources and contact Trezor ® support for device-specific issues.